| Complaints |
We’re sorry you’re experiencing problems. 1st Choice try to help whenever possible. Please read the advice below to check how to resolve the problem.
The part hasn't arrived:
Check if the money has been paid from your bank or card then:
i) if payment has been made, contact the breaker to check if the part has been sent, if yes: ask breaker for the courier & consignment number details or
ii) if payment has not been debited, contact the breaker to check the status of your order
Incorrect Part sent:
Contact the breaker as soon as possible to notify them you have received the wrong part. The breaker will normally arrange to send a replacement or a refund
Part arrived but is damaged:
Notify the breaker immediately as the parts may have been damaged in transit by the courier. The breaker can then advise about a return, a replacement or a refund, as long as the word 'damaged', has been written on the proof of delivery form, which you would have signed when accepting delivery.
Refund has not been received:
Double check with the breaker that the refund has been processed. Note: Refunds can take up to 4 working days by debit card or 7 working days or more if paid by credit card.
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