| Frequently Asked Questions - Page 2 of 4 |
Why do I need to confirm my mobile number?
This is to avoid sending unwanted text quotes, either to those customers who wish to only speak with suppliers over the phone or if a mobile number is entered incorrectly. To cover the cost of providing this service, there is one single text charge of £1.50 which confirms the mobile number is correct and allows you to make unlimited new or repeat requests with ALL subsequent text quotes sent to you for a further 5 days, without charge. |
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What happens if a part supplied is faulty?
Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund. |
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What do I do if a 1st Choice member refuses to replace a part or refund me?
In the unlikely event a member refuses to sort out a problem, our customer services department (08707 800 707) want to hear from you. Once they have all the details of the problem, they will contact the member concerned and can usually arrange for a replacement part or refund on your behalf. |
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How quickly are parts delivered?
Usually the next working day, depending on the time you made your request and the day of the week. For example, if a request is made at 4.30pm, it is unlikely that the parts can be despatched before the following day or if the request was made on a Friday, most couriers will be unable to deliver before Monday, unless a special surcharge has been agreed. |
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