We’re sorry you’re experiencing problems. 1st Choice try to help whenever possible. Please read the advice below to check how to resolve the problem.
The part hasn't arrived:
Check if the money has been paid from your bank or card then:
- If payment has been made, contact the breaker to check if the part has been sent, if yes: ask breaker for the courier & consignment number details or
- If payment has not been debited, contact the breaker to check the status of your order
Incorrect Part sent:
Contact the breaker as soon as possible to notify them you have received the wrong part. The breaker will normally arrange to send a replacement or a refund
Part arrived but is damaged:
Notify the breaker immediately as the parts may have been damaged in transit by the courier. The breaker can then advise about a return, a replacement or a refund, as long as the word 'damaged', has been written on the proof of delivery form, which you would have signed when accepting delivery.
Refund has not been received:
Double check with the breaker that the refund has been processed. Note: Refunds can take up to 4 working days by debit card or 7 working days or more if paid by credit card.
Can't resolve a problem?
If after taking the above steps you are unable to resolve the matter, please complete the form below with all the relevant details and we will look into the matter for you. (We're sorry but we are unable to investigate telephone complaints)